How do I check my vehicle’s warranty or service history?

Whether you drive a new, Certified Pre-Owned, or pre-owned Mercedes-Benz, there are simple ways to verify warranty coverage and view service records. Use the quick steps below or contact our team at (949) 347-3700. We proudly assist drivers from Laguna Niguel, Dana Point, San Clemente, Aliso Viejo, Ladera Ranch, and Lake Elsinore.

How to check your Mercedes-Benz warranty status

1. Use the Mercedes me app or web portal. Add your vehicle, verify ownership, and review your vehicle details. Digital Extras can be activated from the app and help centralize ownership information.
2. Have your VIN ready and contact our team. Call (949) 347-3700. We can look up warranty eligibility by VIN and advise on coverage such as the New Vehicle Limited Warranty, Extended Limited Warranty, and Mercedes-Benz Certified Pre-Owned coverage.
3. Review your warranty booklet and paperwork. Keep repair orders and warranty paperwork with your records. Your servicing Mercedes-Benz dealer provides copies of warranty repair orders for your files.

Common Mercedes-Benz warranty coverages

• New Vehicle Limited Warranty: 4 years/50,000 miles, whichever comes first.
• Mercedes-Benz Extended Limited Warranty: Available in term options after the New Vehicle Limited Warranty ends; covers many major components.
• Mercedes-Benz Certified Pre-Owned (MBCPO) Limited Warranty: 1 year with unlimited mileage after any remaining New Vehicle Limited Warranty, with available CPO Extended Limited Warranty for up to 2 additional years (unlimited miles).
• Genuine Parts & Accessories Limited Warranty: Typically remainder of the New Vehicle Limited Warranty or 12 months with unlimited mileage, whichever is longer, when installed by an authorized Mercedes-Benz Center.

How to view your service history

1. Check the Mercedes me app. Many owners can view recent maintenance history and receive service reminders once the vehicle is connected and ownership is verified. (Feature availability can vary by model year and market.)
2. Ask us for a dealership service summary. With your VIN, valid ID, and proof of ownership, we can provide a summary of services performed at authorized Mercedes-Benz dealers. Records from independent shops may not appear in dealer systems.
3. Gather your paper or digital repair orders. Keep all invoices and warranty repair orders. MBUSA indicates your servicing dealer supplies repair order copies for warranty work, which should be retained in your vehicle records.

Helpful tips

• If you purchased a Certified Pre-Owned Mercedes-Benz, ask us to review your CPO coverage dates and any CPO Extended Limited Warranty you may have added.
• If you recently moved to Laguna Niguel, we can align maintenance schedules, check open campaigns, and set reminders in the Mercedes me app.
• Bringing your vehicle in? We will verify warranty eligibility before repairs and review any costs before work begins.

Frequently asked questions

Can you confirm my remaining warranty over the phone?

Yes. Have your VIN available and call (949) 347-3700. We will check eligibility for the New Vehicle Limited Warranty, Mercedes-Benz Extended Limited Warranty, and Mercedes-Benz Certified Pre-Owned coverage.

Why are some services missing from my digital history?

Only services performed at authorized Mercedes-Benz dealers are guaranteed to appear in dealer systems. Independent repair facility visits may not populate in the app or dealer database. Keep all repair orders in your personal records.

What if I bought my vehicle in another state?

Warranty coverage is honored at any authorized Mercedes-Benz dealer in the United States. We can review your previous dealer-performed service history and continue maintenance here in Laguna Niguel.

Does Certified Pre-Owned include roadside assistance?

Mercedes-Benz Certified Pre-Owned vehicles include roadside assistance during the warranty term. We will confirm exact coverage dates for your specific vehicle.